At Headmasters Salon, we believe every client deserves to leave our salon feeling confident, beautiful, and delighted with their new look.
However, we understand that, from time to time, things may not go as expected. Whether it’s not quite the style you envisioned, or a detail feels off, we want you to know we are here for you and are fully committed to making things right.
In this blog post, we’ll explain how our ‘Client Promise’ ensures your satisfaction and outline the steps you can take if you’re not 100% happy with your haircut.
Our Client Promise: Your Happiness Is Our Priority
At Headmasters, we’ve built our reputation since 1984 on exceptional hair care, friendly service, and creating styles that suit your unique personality and lifestyle. Our commitment to you goes beyond just a haircut—it’s about the experience. From the moment you walk in, we want you to relax, unwind, and leave feeling your absolute best.
If you ever feel your haircut or service isn’t perfect, rest assured that your concerns will be handled with the care and professionalism you deserve. We pride ourselves on open communication and finding solutions that make you feel valued and heard.
What to Do If You’re Not Satisfied
If you’re unhappy with your haircut or any service, here’s how we’ll work together to make it right:
1. Let Us Know Right Away
We’re grateful when clients share their concerns—it gives us the chance to address them directly. If you’re still at the salon, let your stylist or the front desk team know how you’re feeling. If you notice something later, call us as soon as possible.
2. Speak with the Right Person
Our team is trained to handle all client feedback with care. If the person assisting you can’t resolve the issue immediately, they will find the right stylist or manager to help.
3. Book a ‘Redo’ Appointment
One of the ways we ensure your satisfaction is by offering a complimentary ‘Redo’ appointment. This allows us to adjust the cut or style to better align with your vision. During this session, we’ll discuss your feedback in detail and work collaboratively to deliver a result you’ll love.
4. Complete a Client Concern Form
To make sure your concerns are addressed thoroughly, we use a **Client Concern Form** to document important details like the date of your service, the stylist’s name, and your feedback. This form helps us track the issue and ensures follow-up action is taken promptly.
Our Commitment Doesn’t End There
After your redo appointment, we’ll follow up with a phone call to check in and ensure you’re completely satisfied with the outcome. Your happiness matters to us, and we won’t rest until we’ve exceeded your expectations.
Why We’d Like You to Trust Headmasters
Choosing Headmasters Salon means choosing a team that genuinely cares about your experience. Mistakes happen, but what sets us apart is how we handle them—with empathy, transparency, and a dedication to your happiness.
Here’s what some of our clients have said:
An email from an unhappy client –
Dear Keri,
Firstly, a huge thank you for taking the time to call me this evening, especially when you are busy packing and preparing for a holiday. I also truly appreciate your kindness, and the understanding manner in which you listened to my concerns.
Then the review left after this client came back in to have her concerns looked into
“I recently had my hair coloured with Hannah. She is incredibly experienced and talented, and I love the end result!
The salon owner, Keri, is wonderful. She genuinely cares about the experience of each client and ensures that they don’t go away disappointed. Thank you.”
We’re Here to Help
Your trust means everything to us. If you’re ever unhappy with a service, we encourage you to speak up—your feedback helps us grow and ensures every client walks out of our doors feeling amazing.
Remember, at Headmasters, it’s more than just hair—it’s about you.
Ready to book your next appointment? Visit Headmasters Salon or give us a call today. Let’s create your next good hair day!